Legal

Acceptable Use Policy

Version 1.0 — Effective September 2026

1. Purpose

This Acceptable Use Policy (“AUP”) defines the standards of behavior expected when using Synerfex websites, platforms, products, APIs, community spaces, and other digital services. It applies to all users, customers, partners, network members, and anyone accessing Synerfex digital infrastructure.

This policy works alongside the Terms of Service and Privacy Policy. By using Synerfex services, you agree to comply with this policy.

2. Prohibited activities

The following activities are prohibited when using Synerfex services. This list is not exhaustive — Synerfex reserves the right to determine what constitutes unacceptable use.

2.1 Unlawful activity

Using Synerfex services for any purpose that is illegal under applicable law, including but not limited to fraud, money laundering, identity theft, intellectual property infringement, harassment, or any activity that violates the rights of others.

2.2 Unauthorized access

Attempting to access systems, accounts, data, or areas of Synerfex infrastructure without authorization — including probing for vulnerabilities without prior written permission from Synerfex.

2.3 Harmful automated activity

Deploying bots, scrapers, crawlers, or automated tools that place unreasonable load on Synerfex systems, circumvent rate limits, or collect information in violation of applicable terms or robots directives.

2.4 Attacks and disruption

Attempting to disrupt, degrade, or disable Synerfex services or those of others — including denial-of-service attacks, injection attacks, man-in-the-middle attacks, or any form of deliberate interference with system availability.

2.5 Malware and harmful code

Uploading, distributing, or deploying viruses, malware, ransomware, spyware, or any code designed to harm, exploit, or gain unauthorized control over systems or data.

2.6 Credential abuse

Sharing, selling, or misrepresenting account credentials — or using another person's credentials without their authorization.

2.7 Spam and phishing

Using Synerfex infrastructure or services to send unsolicited communications, impersonate Synerfex or its staff, or conduct phishing campaigns.

2.8 Privacy violations

Collecting, processing, or sharing personal information belonging to others without appropriate legal basis — including scraping personal data, harvesting email addresses, or circumventing privacy controls.

2.9 Intellectual property infringement

Using Synerfex services to infringe copyright, trademarks, patents, trade secrets, or other intellectual property rights belonging to Synerfex or third parties.

2.10 Misuse of APIs

Using Synerfex APIs in ways that exceed authorized scope, reverse-engineer protected systems, extract proprietary data, or circumvent access controls — unless explicitly permitted by a separate written agreement.

3. Security research

Synerfex recognizes the value of responsible security research. If you believe you have identified a vulnerability in Synerfex systems, we ask that you report it responsibly through our security reporting process rather than exploiting it or disclosing it publicly without prior coordination.

Responsible security research conducted in good faith and following our disclosure guidelines will not be treated as a violation of this policy.

4. Enforcement

Synerfex reserves the right to take proportionate action in response to policy violations. Depending on the nature and severity of the violation, this may include:

Issuing a warning
Restricting access to certain features or services
Suspending the account or access
Terminating the account or relationship
Referring the matter to law enforcement where legally required or appropriate
Pursuing civil or other legal remedies

Enforcement actions are taken at Synerfex's discretion and will be proportionate to the severity and circumstances of the violation.

5. Reporting violations

If you believe this policy is being violated by another user or through Synerfex services, please report it to us via our contact form. Security-related violations should be reported through our security reporting channel.

6. Changes to this policy

Synerfex may update this policy from time to time. Material changes will be communicated through appropriate channels. Continued use of Synerfex services following an update constitutes acceptance of the revised policy.

7. Contact

Questions about this policy should be directed to Synerfex via our contact page.