Legal
Privacy Policy
1. Introduction
Synerfex (“we”, “us”, “our”) is a technology and innovation company. This Privacy Policy explains how we collect, process, store, protect, share, and retain personal information in connection with our website, platforms, products, and services.
This policy applies to website visitors, customers, prospects, partners, network members, applicants, subscribers, product users, and community members. Where specific products or services have separate privacy requirements, those will be linked clearly.
By using our website or services you acknowledge this policy. If you do not agree, please do not use our website or services.
2. Information we collect
We collect only information that is necessary for the purposes set out in this policy. We do not collect data simply because it might be useful someday.
Identity information
- Name
- Username or display name
- Organisation name
- Role or job title
Contact information
- Email address
- Phone number (where provided)
- Communication preferences
Business information
- Company or organisation details
- Project or requirements information
- Partnership enquiry information
Technical information
- IP address (anonymised where possible)
- Browser type and version
- Device and operating system information
- Aggregate usage data via Vercel Analytics (cookieless, no individual tracking)
Application information
- CV and portfolio (career applications only)
- Application details and interview information
Communications
- Enquiries submitted via contact or project request forms
- Consultation and partnership discussions
- Newsletter subscription preferences
3. How we use your information
We use personal information for legitimate purposes only. These include:
- Responding to your enquiry or request
- Providing services or products you have requested
- Processing job or programme applications
- Communicating relevant updates where you have subscribed
- Improving our website and services
- Maintaining the security and integrity of our systems
- Preventing fraud and abuse
- Fulfilling our legal and regulatory obligations
- Operating our legitimate business activities
4. Legal basis for processing
Where applicable law requires a legal basis, we rely on one or more of the following:
Consent
Newsletter subscriptions and optional communications.
Contract
Processing needed to fulfil a service or product agreement.
Legitimate interests
Improving our services, preventing abuse, and operating our business — where your interests and rights are not overridden.
Legal obligation
Compliance with applicable laws and regulatory requirements.
The exact legal bases applicable to your situation depend on your jurisdiction and the nature of your interaction with Synerfex. Contact us if you have questions.
5. Data sharing
We do not sell your personal information. We may share information only where necessary with:
- Service and technology providers who support our operations (e.g., hosting, email delivery)
- Infrastructure providers (e.g., Vercel for website hosting and analytics)
- Professional advisers including legal and financial advisers where required
- Law enforcement or regulatory authorities where we are legally required to do so
- Business successors in the event of a legitimate corporate transaction, subject to appropriate safeguards
Third parties who process data on our behalf are required to handle it securely and only for the purposes we specify.
6. Data retention
We retain personal information only as long as necessary for the purpose it was collected, or as required by law or contract. Retention periods vary according to:
- The nature of the information and the purpose of collection
- Legal and regulatory requirements in applicable jurisdictions
- Contractual obligations with customers and partners
- Security and audit requirements
When information is no longer required, we delete or anonymise it securely. You may request deletion at any time — see Section 8.
7. Your rights
Depending on your jurisdiction and applicable data protection law, you may have the following rights:
Request a copy of personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Request that we limit how we process your information.
Object to certain types of processing, including direct marketing.
Request your data in a structured, machine-readable format.
Withdraw consent at any time where processing is based on consent.
Availability of these rights depends on the laws applicable in your jurisdiction. To exercise any right, contact us using the details in Section 8.
8. Contact and privacy requests
For privacy questions, data access, correction, deletion, or consent withdrawal, contact our privacy team:
Privacy contact
[email protected]We will acknowledge your request and respond within a reasonable timeframe. We may need to verify your identity before acting on a request. We will not request unnecessary personal information to verify you.
What happens after you contact us
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated appropriately. The version number and effective date at the top of this page reflect the current version.
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